0 Cart
Added to Cart
    You have items in your cart
    You have 1 item in your cart
    Total
    Check Out Continue Shopping

    Meiji Techno America has a 14 day full inspection return policy. Meaning you have 14 days from the receipt of  purchase to test and inspect the product(s). If the product(s) some how does not fit your requirements or is not to your expectations, please contact us as soon as possible for a Return Merchandise Authorization (RMA) number. Once an RMA has been established, just send back the undesired product(s) within the 14 days with its original box and packing in resalable condition. Customers are responsible for all return shipping cost and fees. All returns must be accompanied with an RMA number. You may contact us via phone (Toll Free) 1 (800) 832-0060, send us a message at our Contact Us page or email us directly at info@meijitechno.com.

    If contacted within the 14 day inspection period for a return, we will refund your entire purchase price, excluding the shipping and handling costs. 

    To request a RMA number, please included the following:

    • First and last name
    • Phone number
    • E-Mail address
    • Order number, invoice number, or purchase order number
    • Product model (I.e. EM-21, SKT-2BT/LED, etc.)
    • Purchase date
    • Detailed description of why you are returning the product(s)

    Upon receiving an RMA number from our office, you may return the item within 14 days of the original purchase receipt. Without an RMA number, your item will be returned to sender at your expense, so please be sure to only send the product(s) back that the RMA number issued for.

    Once the product is received at our facilities, it will be processed by our Returns & Exchanges department. Items returned must be received back in the same, new condition with all original packing material and accessories that it was originally shipped in order to receive a full refund, excluding the shipping and handling cost. If this is not the case, a re-stocking fee will be assessed. Customers are responsible for all return shipping cost and fees.

    If you have received a defective product(s), you must contact us within 14 days to resolve the issue and let us know that there is a problem with the product(s) you received. After 14 days, your purchase will be automatically covered by our warranty service.

    Return Instructions

    If you are unsatisfied and want to return an item, please follow the instructions below:

    Product(s) returns must be pre-approved prior to shipping:
    Contact Meiji Techno America via phone (Toll Free) 1 (800) 832-0060, send us a message at our Contact Us page or email us directly at info@meijitechno.com, for a return authorization number (RMA). Once an RMA number has been received, include it on the copy of the original purchase receipt in the box and also written on the outside of the returned shipping box for faster processing. Product(s) returned without an RMA will be returned to the sender at your expense, so please do not send any product to us without prior approval. Customers will be responsible for all return shipping cost and fees.

    Product(s) returns must be re-packaged in original shipping materials: 
    The items must be returned in the original packing material and received in "like new" condition. Using other packing may result in a 10% restocking fee deducted from your refund amount.

    All items and accessories must be returned:
    Items missing parts or accessories will not be acceptable for refund or have at least 25% deducted from the refund amount.

    Product(s) returns must be received in new condition: 
    Product(s) showing marks, such as scratches and dents, etc., due to usage will not be approved for a refund.

    After 14 days:
    Returns will be considered on a case by case basis, and will include a restocking fee if approved.

    Damaged product(s):
    If your item is damaged during shipping, please report these damages to the shipping company responsible and request a damage claim number and forward it to us. Please also take pictures of the damages and email them to us. We will have the shipping company pick up the damaged package(s). Upon receipt of the claim number from you or the shipping company, we will ship your replacement product(s).

    Exchange Instructions

    If you would like to exchange the product(s), please follow the instructions below::

    Product(s) exchange must be pre-approved prior to shipping:
    Contact Meiji Techno America via phone (Toll Free) 1 (800) 832-0060, send us a message at our Contact Us page or email us directly at info@meijitechno.com, for a return authorization number (RMA). Once an RMA number has been received, include it on the copy of the original purchase receipt in the box and also written on the outside of the returned shipping box for faster processing. Product(s) returned without an RMA will be returned to the sender at your expense, so please do not send any product to us without prior approval. Customers will be responsible for all return shipping cost and fees. Upon receiving the product(s), we will ship out the desired exchange product(s).

    Product(s) exchange must be re-packaged in original shipping materials: 
    The items must be returned in the original packing material and received in "like new" condition. Using other packing may result in a 10% restocking fee deducted from the total exchange amount of the original purchase receipt.

    All items and accessories must be returned:
    Items missing parts or accessories will not be acceptable for exchange and will be returned to the sender at your expense.

    Product(s) exchange must be received in new condition: 
    Product(s) showing marks, such as scratches and dents, etc., due to usage will not be approved for an exchange.

    After 14 days:
    Returns will be considered on a case by case basis, and will include a restocking fee if approved.

    Damaged product(s):
    If your item is damaged during shipping, please report these damages to the shipping company responsible and request a damage claim number and forward it to us. Please also take pictures of the damages and email them to us. We will have the shipping company pick up the damaged package(s). Upon receipt of the claim number from you or the shipping company, we will ship your replacement product(s).

    If the amount of the original purchase product(s) is different from the desired product(s):
    When the amount of the original purchase product(s) is different the desired exchange product(s), we will refund you the entire amount of the original purchased product(s), and you would need to purchase the desired product(s) from the store. Creating a new order. Since we do not store the method of payment information on file, we cannot charge the differences of the two product(s).